Frequently Asked Questions
Everything you need to know about our waterproof essentials.
Are Rains products completely waterproof?
Yes, all Rains products are designed to withstand moderate to heavy rainfall. Our signature PU fabric and ultrasonically welded seams ensure a high water column pressure rating for maximum protection.
How do I clean and maintain my Rains gear?
We recommend using a damp cloth and mild soap for surface cleaning. Avoid machine washing, tumble drying, or ironing, as high heat can damage the waterproof coating.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you ship internationally?
Yes, Rains ships to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Is there a warranty on Rains products?
All Rains products come with a 2-year manufacturing warranty that covers defects in materials and craftsmanship from the date of purchase.